Local Commerce Support
We are here to help! Whether you have questions regarding an active order, merchant onboarding, courier partnerships, or account settings, our team is ready to assist you.
📬 Direct Support Assistance
Need help with an order, billing question, or technical issue? Contact our dedicated support team directly:
General inquiries: [email protected] | Average response time: Within 24 hours.
📦 Frequently Asked Questions (FAQ)
How can I track my active order?
Once your order is confirmed, open the "Orders" tab in the Local Commerce app. Tap on your active order to view real-time status updates and live GPS tracking showing your courier's location directly on the map.
How do I contact my merchant or delivery courier?
You can communicate directly with your merchant during order preparation or with your assigned courier partner during transit through the in-app chat feature available on your order detail screen.
What payment methods are supported?
We accept Apple Pay, Google Pay, and major international credit and debit cards (Visa, MasterCard, American Express). All payments are processed securely through certified payment gateways.
What is the cancellation and refund policy?
You can cancel an order free of charge before the merchant accepts and begins preparing it. If there is an issue with your items (missing items, damaged goods, or delayed delivery), please contact our support team at [email protected] within 24 hours of delivery with your order ID and photos if applicable.
How can I register my business on Local Commerce?
We welcome local neighborhood merchants, grocery shops, bakeries, artisan boutiques, and restaurants! Contact us at [email protected] with the subject "Merchant Partnership" to get onboarded onto our digital commerce platform.
How do I become a Delivery Partner (Courier)?
If you are interested in flexible earnings delivering orders in your community, email our courier onboarding team at [email protected] with your location and vehicle details (bicycle, scooter, motorbike, or car).
How do I delete my account and personal data?
We respect your privacy and data autonomy. You can request permanent deletion of your account and all associated personal data directly within the app settings or by visiting our Account Deletion Page.
🔒 Legal & Privacy Resources
Review our full legal policies governing data protection, terms of service, and child safety:
- 📄 Privacy Policy — How we collect, use, and protect your information.
- 🛡️ Child Safety Standards — Our commitment to child protection and zero tolerance for harmful content.
- 🗑️ Data Deletion Request — Step-by-step instructions for account removal.