Local Commerce Privacy
Last Updated: November 1, 2026
Developer Name: Factory Mobile AI
Legal Entity: Factory Mobile AI
At Factory Mobile AI ("we," "our," or "the developer"), we value and respect your privacy. This Privacy Policy explains how we collect, use, share, and protect the personal information you provide to us through our Local Commerce mobile application (Android and iOS) and delivery platform. By using our platform, you agree to the practices described in this policy.
1. Information We Collect
We collect the following information when you interact with our platform:
1.1 Personal Information
- Name, email address, and profile picture provided through Google Sign-In or Apple Sign-In.
- User profile and role assignments (Customer, Business Owner/Merchant, or Delivery Partner).
- Delivery address, contact details, and recipient instructions provided during checkout.
- Unique user identifiers assigned by authentication providers.
- Payment records and purchase history processed securely via Google Play Store or Apple App Store (we do not process or store credit card details).
1.2 Geolocation Data (Foreground and Background)
- For Customers: We collect precise device location while the application is in use to show nearby stores, calculate delivery distances, and set drop-off locations.
- For Delivery Partners: When on duty or actively delivering orders, we collect precise location data in both the foreground and background (periodic telemetry updates every 10–12 seconds). This enables live delivery tracking for customers, route dispatching, and proof of arrival. Background location is collected only while delivery mode is active and stops immediately upon going offline or completing deliveries.
- For Merchants: We record physical store and branch coordinates to display catalog offerings accurately to nearby shoppers.
1.3 Order and Transaction Data
- Order details, selected products, store branches, timestamps, and order status updates.
- Appointment reservations and service booking records.
1.4 Usage and Device Data
- Device model, operating system version (Android/iOS), IP address, and network telemetry.
- Push notification tokens registered through Firebase Cloud Messaging (FCM) to deliver live order alerts.
- Advertising identifiers used by Google AdMob for non-premium accounts.
2. Use of Information
We use the collected information for the following purposes:
- To operate, manage, and maintain the Local Commerce marketplace and delivery network.
- To coordinate logistics, dispatch orders, and calculate routes between merchants, couriers, and customers.
- To provide real-time status notifications (e.g., order accepted, preparing, on the way, delivered) via Firebase Cloud Messaging.
- To display relevant advertisements through Google AdMob for standard accounts.
- To process in-app purchases and manage premium subscriptions.
- To maintain system security, detect fraud, and ensure compliance with platform terms and applicable laws.
3. Sharing Information and Third-Party Services
We do not sell, rent, or trade your personal information with third parties. We share information only with trusted service providers necessary to operate our platform:
3.1 Firebase (Google)
We use Firebase for authentication (Google Sign-In), push notifications (Firebase Cloud Messaging - FCM), and analytics. Data is processed in accordance with Firebase's Privacy Policy.
3.2 Google AdMob
We display advertisements through Google AdMob for non-premium users. AdMob may collect device identifiers to deliver appropriate ads. You can manage ad preferences in your device settings. See Google's Privacy Policy.
3.3 Multi-Party Delivery Coordination
To fulfill orders, necessary operational details are shared between the parties involved:
- Merchants receive order details, item selections, and customer delivery addresses.
- Delivery Partners receive pickup branch details, order summaries, and delivery destination coordinates.
- Customers can view the real-time geolocation of their assigned delivery courier strictly while an active order is in transit.
3.4 Google Maps Platform
We use Google Maps API services for geocoding addresses, rendering interactive map screens, and computing travel routes. See Google Maps Privacy Policy.
3.5 Apple Sign-In and Google Sign-In
We support standard authentication providers. We only access the basic profile credentials (name, email, profile picture) that you explicitly authorize during authentication.
3.6 Google Play Store and Apple App Store
In-app purchases and subscriptions are processed entirely by the Google Play Store or Apple App Store. We do not collect, process, or store financial credentials or payment card information.
4. Data Security
We implement industry-standard technical and organizational security measures to protect your data, including encrypted HTTPS/TLS protocols, JSON Web Token (JWT) microservices authorization, and encrypted WebSocket (STOMP) connections for live telemetry. However, no electronic transmission or storage method is 100% secure.
5. Your Rights
Depending on your jurisdiction, you have the right to access, rectify, export, or delete your personal data. You can delete your account and associated records at any time via our Account Deletion Page or directly from the profile settings within the app. For additional privacy requests, please contact us.
6. Data Retention
We retain your personal information only as long as necessary to provide marketplace services. Upon receiving an account deletion request, your data will be permanently removed or anonymized from our servers within 30 days.
7. Children's Privacy
Our platform is not directed to individuals under 16 years of age (and delivery partners/merchants must be at least 18). We do not knowingly collect personal information from minors. For more information, please review our Child Safety Standards.
8. Contact Us
If you have any questions, comments, or concerns regarding this Privacy Policy, please contact our data protection team at: [email protected] or [email protected]